Handling Chargeback Disputes!!!

For a merchant, true cost for a chargeback is sometimes twice bigger than the cost of the product or service. If you handle chargeback disputes efficiently then you will surely notice some improvement.

However, sometimes, merchants need some assistance with chargeback management. This can be done by hiring a chargeback management firm or creating a chargeback management unit in your company.

Find The Route Cause.

If you wish to handle chargeback dispute in your business then you need to start by knowing the reason behind the chargebacks. Not just that, you are also required to educate yourself with the chargeback reason codes of the various credit card networks such as Visa, MasterCard, American Express, and Discover.

Resolve Disputes

If you know that the chargeback is caused due to your mistake, you need to simply accept the chargeback.

On the other hand, if this a case of chargeback fraud then you need to file Representment and challenge the case.

·        Authorization of Transaction – In order to complete a transaction, the merchant should have proper authorization from the customer and issuing bank. If a merchant completes the transaction without proper authorization then the chargeback is valid. This means if you are a merchant then make sure you have the authorization before completing the payment process.

·       Transaction Receipt – Mode of Payment and Payment Processor play an important role. If the transaction is carried out using the services of a payment processor then you can simply contact the payment processor to make sure that there are no payment related issues.

·       Terms and Conditions – Every business has some terms and conditions and you need to tell your customers about these terms before the purchase. This resolves the cases of friendly fraud in the business.

Clear Chargeback Representment

Here are some tips to prepare a Chargeback Representment:

Compelling evidence is necessary. If you are going for Representment then you must have evidence against the filed chargeback. If this is the case then you would have to focus on that evidence.

Other than that, you need to provide details of the transaction, including delivery delated information, if any.

Never prepare a really bulky Chargeback Representment report. Just add the required minimum information for ease to understand.

Chargeback Expertz

ChargebackExpertz a whole center where merchant gets the best solution for the disputes raised and they face daily. Call us on Phone: +1 855-465-4723 or mail us at EMAIL app@chargebackexpertz.com.